This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.
At IFL, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We work hard to earn your confidence so that you can enthusiastically use the App and recommend your friends and family to use the App. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.
IFL Privacy Assurance
IFL promises that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our App and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.
Information that IFL collects
When you use our App, we collect and store your personal information. We gather your personal information in order to record, support and facilitate your participation in the activities you select, track your preferences, to provide you with a customized App experience, to notify you of any updated information and new activities and other related functions offered by IFL, keep you informed about latest content available on the App, special offers, and other services of IFL, to assist you with customer service or technical support issues, to follow up with you after your visit, to otherwise support your relationship with IFL or to prevent fraud and unlawful use. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests.
In general, you can visit the App without having to provide your personal information during which time you remain anonymous and at no time can we identify you unless you have an account on the App and log on with your user name and password. Once you provide your personal information, you are no more anonymous to us. To fully use the App, you will need to register using our online registration form, where you may be required to provide us with your name, email id, password and other personal information as indicated on the forms available on the App. Further the fields are marked as mandatory or optional. You always have the option to not provide information by choosing not to use a particular service or feature on App. We may automatically track certain information about you based upon your behavior on the App. We use this information to analyze trends, administer the site, track a user’s movement and gather broad demographic information, to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis.
We use data collection devices such as “local storage” on certain pages of the App to help analyze our App flow, measure promotional effectiveness, and promote trust and safety. “local storage” are small files which identify your mobile device to our server as a unique user when you visit certain pages on the App and they are stored on your mobile device memory. We offer certain features that are only available through the use of a “local storage”. We also use local storage to allow you to enter your password less frequently during a session. We only use local storage for your convenience in using the App and not for obtaining or using any other information about you. We do not control the use of local storage by third parties.
If you choose to leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the App, we may collect such information into a file specific to you.
Our use of your information
We collect your personal information and aggregate information about the use of our App to better understand your needs and to provide you with a better experience. Specifically, we may use your personal information for any of the following reasons:
- To provide our services to you, including registering you for our services, verifying your identity and authority to use our services, and to otherwise enable you to use our App;
- For customer support and to respond to your inquiries;
- For internal record-keeping purposes;
- To improve and maintain our App; this helps us determine which areas of our App users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable);
- To periodically send promotional emails to the email address you provide regarding new products from us, special offers from us or other information about us that we think you may find interesting;
- To contact you via email, telephone, or mail, or, where requested, by text message, to deliver certain services or information you have requested;
- For our market research purposes, including, but not limited to, the customization of the App according to your interests;
- We may use your demographic information (i.e., age, location and other various data) to more effectively provide you the content of your choice on our App;
- To resolve disputes, to protect ourselves and other users of our App, and to enforce our Terms and Conditions;
- We also may compare personal information collected through the App to verify its accuracy with personal information collected from third parties; and
- We may combine aggregate data with the personal information we collect about you.
Our Disclosure of your information
Items and Services offered on the Site by third parties
Internal Service Providers
Your use of other users’ information
In order to facilitate interaction among all IFL members, we may allow you to access other users’ contact information. Further, as a user you will be sent via email the IFL registered user ID email address and other information. By entering into our User Agreement, you agree that, with respect to other user’s personally identifiable information that you obtain through the App or through IFL-related communication or IFL - facilitated transaction, IFL hereby grants to you a license to use such information only for:
- IFL -related communications that are not unsolicited commercial messages,
- using co-branded services offered through IFL (e.g. insurance, shipping and fraud complaints), and
- any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).
In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another user to any third party without our consent and the consent of such other user after adequate disclosure.
IFL and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a IFL user-even a user who has purchased an item from you-to your mail list (email or physical mail) without their express consent after adequate disclosure.
What about children’s privacy?
Use of IFL is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you cannot provide or directly avail any services given on the App. If you wish to provide or avail any services given on the App such may be made by your legal guardian or parents who have registered as users of the App.
Access or changesge your personally identifiable information
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on IFL, your registered user ID and Password are required in order to access your profile information.
When we access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Once your information is in our possession we adhere to strict security guidelines in compliance with the (Indian) Information Technology Act, 2000, protecting it against unauthorized access.
We confirm that we have complied with reasonable security practices and procedures as given in Information Technology (Reasonable security practices and procedures and sensitive personal Information) Rules, 2011.
We have implemented such security practices and standards and have a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected with the nature of business. In the event of an information security breach, we shall be required to demonstrate, as and when called upon to do so by the agency mandated under the law, that they have implemented security control measures as per their documented information security programme and information security policies.
Additional notes to the User
We shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the user to us. If a user provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or IFL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate such account at its sole discretion.
We shall not be responsible for any breach of security or for any actions of any third parties that receive users’ personal data or events that are beyond the reasonable control of IFL including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
The user is responsible for maintaining the confidentiality of the user’s account access information and password. The user shall be responsible for all uses of the user’s account and password, whether or not authorized by the user. The user shall immediately notify us of any actual or suspected unauthorized use of the user’s account or password.
We will communicate with the users through email and notices posted on the App or the Website or through other means available through the service, including text and other forms of messaging. The Users can ask us, by sending an email to email@example.com containing the rectification required.
IFL addresses any discrepancies and grievances of all users with respect to processing of information in a time bound manner. For this purpose, IFL has designated Mr. Aswin KP as the Grievance Officer, who will redress the grievances of the users expeditiously but within one month from the date of receipt of grievance, and who can be reached by:
Sending a letter marked to the attention of Grievance Officer, IFL to SHIVA TRIBE SERVICES LLP, Pournami 12/459, Eanthanpatha, Kanimangalam, Nemmara, Palakkad, Kerala- 678508, India; or
Sending an email to support@